I had tried this out on Internet & worked pretty well. Adapted this to Retail & seems to work reasonably, if not equally well. Do not know if there are others who have tried this out in Retail, but welcome comments:POST SALE

48-72 hours – Thank you note

30 days – Note/Telephone Call. Everything all right. Any Q – feedback – helps solidify relationship.

90 days – New Product Offering. (Fusion Marketing Partners) Tieins enables them to increase thier marketing exposure while reducing their marketing cost

6 months – Preview of upcoming sale/offer etc. before others

9 months – Ask for names and references of 3 people

1 year – Anniversary card. celebrating 1 year anniversary of first sale (Discount coupon)

15 months – Questionnaire

18 months – so on

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Written by AD
ex waiter, angadia, travel agent, dotcomer, dukaandaar, marketeer, people watcher. appreciates single malt, food, friends