Posted in Consumer & CRM, Rants & Raves |
This is a Mall that I had developed respect for.
Owned by a builder - not the rahejas, etc. who managed to get decent brands in, has a food court that is doing well; also has my gym the membership which my wife has gifted me.
But the past couple of months, there has been a problem that not too big, but irritating to say the least.
According to the Mall Management & Security, Oshiwara Police has asked them to cordon off the area in order to ensure no cars are parked near the mall side.
However, it is a different matter that double parking continues happening & nothing is done about it, leading to traffic chaos every evening.
Having met the Mall Management & Security twice, they have been unable to answer some basic questions:
- What is the name of the PI at Oshiwara Police Station who has asked them to do this?
- If it is official why is there no board to say so?
- The Police man who sits inside has no clue about this; saying that this is done by the Mall people
- People like cattle have accepted what is done & continue merrily on their way.
Tags: Malls, Rants & Raves, Retail
Posted in Consumer & CRM, Rants & Raves |
A couple of weeks ago, on a thursday, back from the gym, with nobody at home decided to grab a subway @ infiniti mall.
After passing through the mandatory checks, parked the car & took the lift up to the food mall.
Since it was already late & a couple of nice english movies waiting at home, decided to grab a take away. Once the packing was done, tried to take a lift to the basement. With the light still on, the lift refused to come up from the basement. Besides me a couple of other people with children were waiting peacefully.
Finally we went to the other side, where I asked the security, who told me that after 9 pm only one lift worked. Fair enough, in fact good that electricity conserving was being implemented. BUT, upon being asked that it was after 9 that I had come up & why was there no notice informing visitors of the same. No answer except the standard one, please ask the office.
So down I went in my citizenary zeal & asked the customer service who looked completely blank at me, maybe since I interrupted his personal call to his girlfriend or whatever. After making me repeat the questions twice, he called the Security head, who had his own version & called the security gaurds, firing them for not informing me, coolly side stepping the fact of the notice.
Anyway NO ANSWER except being asked to call up the Infiniti Mall Office on 26374530 the next day and check with them. But yes they asked me not to take photos:)
YES! Did so twice, some vague, white wash offered & today more than a month later still NO SIGN!
I do not understand
- Why Malls cannot spend a small amount on communicating with consumers?
- Why citizens prefer to take the easy way out, instead of following it through?
It is small things like this which ensure that lethargy continues, the same corporators win, the same lok sabha shall come & all this Jaago Re! shall remain Soja Re!……
Tags: Consumer & CRM, Malls, Retail, service
Posted in CEO Thoughts |
Post Satyam, there has been a lot of debates, discussions on “Are Independent Directors effective”? Everyone has had something to say about this.
YES! there are some reputed people who have been extremely effective over the years, however the general perception has been to the contrary. There are numerous reasons for this, common which I personally feel are listed below:
1) A fair number of them have full time responsibilities and are also on several boards, which makes it difficult to do justice to all of them in the right manner.
2) They have little on stake in the company on whose board they sit.
3) Mostly, they are friends of the promoter, other board members.
4) Little experience in the industry of the company on whose board they are on.
Whilst these are factors that can be overcome, only specific guidelines, laws would ensure this really happens. As also the internal need of wanting this to happen shall play an important role.
Tags: ceo, directors, thoughts
Posted in Restaurant; Hotels; Food |
166A, Tardeo Road Junction, Tardeo, Mumbai
Except the Glob of Butter there is nothing to write about. There are a lot of other better & exciting places where you can have much better & superior pav bhaji.
Tags: pavbhaji