During the past 1 year have had occasion to travel by Rail a couple of times.
My experience with their website has been good & bad, more to do with connectivity, traffic issues, I would guess. But I was thankful that at least the booking could be done from the safety of my office/home with options that I could play around with.
However, the call center service really blew me off on all counts.
- Picked up promptly every time
- Pleasant modulated voices
- Knew answers or how to get them
- Helpful when you sounded confused
All those which maybe some years ago were not expected from the Railways. Did Laloo Yadav do it, I do not know, neither do I need to know.
The fact remained that they consistently delivered what I required. On the other hand my Cell phone company, credit card company are supposedly more sophisticated hire only MBA’s yada yada but do not please me!
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Totally agree!! I had the same experience few days back and I totally loved to see the change.
October 27th, 2009 at 1:07 amI cannot agree more ! I have also had very pleasant experience with irctc. Their delivery of tickets is also very fast. Their customer service was truly mind blowing. They could tell me which gateway is less congested in the hours which I was shopping and could advise me on which credit card to use. We definitely need more such service providers in india and of course with better web site speeds and usability. I am also trying to achieve the same through my venture sheepstop.com We will give our best!
October 27th, 2009 at 3:32 am