I had earlier written about Dell here.
Exactly a year later, it stopped working a couple of days back 4th May 2010 to be precise. Since my wife has been using it for basic surfing, chatting, skype, I thought it strange; however the problem was diagnosed as the adapter not charging the battery correctly; the plug being lose; some issue with the motherboard on the 5th May 2010.
She lodged a complaint on 6th May 2010 at around 2 pm. They verified everything and assured her that it would be sorted out in the next 24 – 48 hours.
They walked in at 2.30 pm on 7th May 2010 and replaced the motherboard once again; changed the socket in the computer and gave a new adapter & walked away at 3.30 pm
I know, I know some people told me that with some brands you would not have this problem etc. etc. however my reasoning is simple:
1) For an additional 4000/- I got an onsite warranty in which the total changes would have ordinarily cost me 40,000/-
2) The time saving & customer service commitment which leads to peace of mind is worth it.
3) Having used other brands in the past & even currently, I still think DELL is VFM for product & service particularly for hard usage.
AND hence I see no reason to say that I would have no hesitation to recommend it all over again.