Updated post on 20th November 2010 at the end.
I had been meaning to gift my wife a dish washer for our anniversary that is in November and she had narrowed it down to IFB brand.
Whilst checking out their retail outlets, we happened to check out the website, which was supposedly e commerce enabled, with an offering of a deal too, hence on the 3rd November decided to order from there, and my travails began.
Every time I managed to reach the payment gateway and it hung. After trying the entire day, called up their customer service, who gave me another Kolkatta number, which kept on ringing for a couple of hours, before actually being picked up on the 10th try. The person sounded as if “Why the hell do you want to disturb my sleep, after macher jhol”; promptly said “Oh this is website, I shall get someone to call you up in the next 5 minutes”
Finally after a couple of hours, tried again, did not get through so left a complaint on the website.
Sometime on 8th or 9th afternoon, they called up my wife and asked “Do you want assistance”
I wonder what kind of a service would they actually provide, however it is difficult to convince my wife to opt for some other dish washer, so the fight still goes on, though I have no clue when, if at all they would assist or deliver.
29/11 - Even after writing in their contact, feedback, president’s page, they are yet to revert in any kind whatsoever. Guess they believe that once the customer has bought, then he has no option, so why bother.
Tags: 
IFB is chor company.
In-Laws had a washing machine which was working fine. Few months later it developed some problem, called the service guys.
They came saw & only said that the motor is burnt/damaged need a new one cost 8K. On asking what was the reason , no explanation was given.
In-Laws got had no option & changed as they needed it.
After a couple of months it got busted again, but they refused to work on the warranty basis.
For IFB:
1. their products can’t take even minor power fluctuation & machine gets damaged fast
2. Service is poor, most of the service guys are crooks.
3. Don’t buy IFB products.
regards
November 17th, 2010 at 4:27 amDavid
I did the same mistake.
I bought, in fact presented IFB washing machine in December 2006. (after selling my good semi automatic LG twin tub washing machie for 3K) shelling out 25K with 2 years of extended warranty. (total 1+2=3 years)
After exactly one year, in January 2008 my machine started acting like drunken monkey. It stared making abnormal noise and started jumping here are there. At that time I was in Mohali. Then I shifted to Bangalore in March 2008. Since then I might have called IFB people to my residence for more than 12 times now!! But they could not rectify the problem. one executive said why did buy this model!! this is worst. other said why did you by stand? for this model stand does not suit. So totally IFB is managed by worst people. and every time you call customer care service they would not attend you no earlier than 30 minutes and toll free number never connects!!
Don’ ever by IFB
January 25th, 2011 at 3:53 am