Disclaimer: This has been written in my capacity of a consumer.

This is a question that increasingly being debated on Twitter - the platform for opinions - and have been a part to it. Whilst, the conversation have been heated at times, I have always preferred to “move on” (polite way of saying disengage from the conversation), when it becomes too passionate.

One of the chief advocates Girish Mallya believes that the above is definitely the case.

Over the past couple of years, I have had many instances of problems and negligent customer service, where I have had to use my rolodex to get action initiated. I have always used the specific escalation method, however there are times, when it jsut does not work. Read the rest of this entry »

I have been a frequent visitor to Bru World Cafe in Juhu since the time it started (probably the first day of its launch) and always loved it ambiance, filter coffee. In fact had commented on its Arabic tone of music and was pleasantly surprised to see it being replaced (I cannot take complete credit for it, though). Read the rest of this entry »

I have always been hearing about people winning contests, getting invited for tours, being sent King Fisher beer and would always be amused and wonder, Why not me? Till realization would hit, by my daughter & wife reminding me “You need to enter to win”.

Ah! Well, mera bhi din aayega and it happened. A fortnight ago, some tweet of mine attracted the attention of a couple of brands who decided to take pity on me and promptly asked me if I would be interested in  some chocolates and wine. Now I am not a wine drinker, nor a chocolate lover (my daughter adores chocolates by the way) but the non intrusive way it was asked, piqued my attention and in a moment agreed to try it out. Read the rest of this entry »

Da Milano one of the fastest growing retail chain, giving a tough fight to Hidesign etc. etc. is someone who has received respectable business from me over the past year or so.

As a normal AD Policy, I do not give out my mobile number to any retailer, however they seem to have bought out the entire Airtel database and hence received an SMS from them on 11th June 2011 at 14:10 “First Time Ever!! Da Milano brings EXCHANGE OFFER. Get your ANY old bags, wallets and belts and get 20% off at Da Milano. Offer valid all across India” Read the rest of this entry »

A couple of months ago, my wife went shopping (Ok, that’s nothing new but still) and found some formal shoes that she knew I was interested in at Aldo

Having normally done shopping for me over the years, she asked the person if they had the required shoe size, quoting other brand size, receiving a reply that Yes, they had, different numbers but the same size they reassured. Read the rest of this entry »

I have been a loyal LG Electronics user, what with automatic washing machine cum dryer, airconditioner etc. of the same brand for the past couple of years.

Recently two episodes involving both the products happened that left me Happy/Sad. Read the rest of this entry »

A couple of months ago, I became the proud owner of Apple Mac Air, thanks to my wife. This decision was not easy to arrive at, but thanks to this Sidin chap who had bought one & corrupted my brain too. Then the argument of MS office was taken away by this Hardik chap and so agreed to be gifted with the Mac Air 11″ note book. Read the rest of this entry »

The previous parts of Tata Motors saga were blogged here, here & here.

Finally, the vehicle was delivered on the 6th July. Unfortunately, the number plate was incorrect

Instead of MH 02 BR 4108 it was just 408 and that too both sides.

And, after so much of arguments they had left behind a key, which after due apologies they promised to deliver the next day.

The next day arrived soon after and besides a flurry of mails asking that “we heard that the car has been delivered” received a call from Mr. Shashank Mulye of Tata Motors who agreed, assured etc. and also generously waived off the Rs. 7000/-.

As things stand today, after a week having passed, the keys are still awaited. I am just unable to understand what exactly is wrong with Tata Motors?

I have earlier blogged about Tata Motors here & here

To continue the saga….

Twitter friends helped out with some email ID, to which I wrote and one Ashmita Pillay responded with having forwarded the complaint to customer service and asking for contact numbers, that I provided. Around 12:50 pm on 5th July one Ravi called up from Service, listened to my litany of issues and said he would get the Sales in charge to investigate. Read the rest of this entry »

I had blogged about Tata Motors Saga… the beginning here.

On the 3rd July, we were leaving around 12 noon, when Mayuresh from Fortune motors calls “M’am your car is not ready, I have been trying your number since morning, it may be ready by tomorrow or so, I will call and inform you” My wife could not speak at all, I took the phone and asked to speak to the manager, the phone went dead. We drove from Lokhandwala to Marol Andheri East which is 45 minutes away and there was no call back.

On reaching, I asked for the owner, luckily being a slow day, there were no barriers and we managed to meet him. Mr. Sanjay Chandra received us, listened to us, looked at the system and started apologizing, accepting his staff had goofed up on the following counts:

1) Giving false commitment
2) Invoice paid on 21st June but car not ordered.
3) Letter of authority not taken for fund transfer till the 29th of June
4) No documentation done for RTO registration till 29th of June
5) RTO person on leave, nobody else referred etc. etc.
6) Accessory approval delay Read the rest of this entry »