Though everyone speaks about CRM, very few practice it. Reason being the person thinking/dreaming about the concept & execution is very different. Some basic steps that have been oft written & debated need to be complied with in order to successfully execute CRM & then manage it further. Read the rest of this entry »

I had tried this out on Internet & worked pretty well. Adapted this to Retail & seems to work reasonably, if not equally well. Do not know if there are others who have tried this out in Retail, but welcome comments: Read the rest of this entry »