I am not a Jet lover or traveler, however business exigencies forced me to travel last week on Jet to Aurangabad (being the only morning flight)

The entire previous day, web checkin was not working, though finally managed at around 1 am in the morning for the 6 am flight.

Reached the airport, felt like trying to enter Virar local, except there was scented BO, given the fact that there was a line, right till outside of everyone wanting to enter the airport.

Inside was no better, some 5-6 jet staffers waving their hands, walkie talkies like gymnasts or traffic constable at Dahisar check post.

On the web check in it had said, that I could go straight to counter 63 which incidentally was empty. Then began a tug and war with one of the staff bent on pushing me to some other counter. Finally managed to check in and with 1 hour left was being pushed to the security and gate.

Once boarded, found that all the overhead bins were occupied, not that I needed them, but still. The seat was a nightmare come true - reminded me of ‘Baby’ the tuk tuk of Bangladesh where you actually end up with your face between your legs, trying to breathe and live.

They seem to have cut corners on seats - squeezing in a couple of additional rows; followed by seat belts - or else why would they announce extension belts availability?

In this 45 minute flight they also tried to fit in sale of juice, breakfast, snacks - which meant that people occupying the aisle seat had to watch their elbows.

On landing, the luggage took it’s own time, in spite of that being the only flight at that time of the morning. So some rules to fly Jet Konnect:

1) Do not carry hand baggage, if you do rush to your seat the moment gates are opened.
2) Opt for aisle seat only if you are short, thin or can squeeze in the seat.
3) Carry your own extension seat belt in case there are more than 4-5 people that require it.
4) Learn to become a contortionist in case you forget to keep money in your top pocket, in case you want to buy.

Hopefully, they will learn that you cannot have the same attitude as a full service airline!

Disclaimer: This comparison is from purely a customer perspective & neither airline or any other airline paid for my tickets.

After a long time, I had an opportunity to fly on SpiceJet & IndiGo thanks to the organization who had invited me & booked the tickets.

I flew IndiGo Bombay - Goa whilst Goa - Bombay - Chennai was by SpiceJet whereas Chennai - Bombay was by IndiGo.

The parameters on which I evaluated both of them were Baggage Handling, Check in, Transport, Seats, Service, Food, Flight

Baggage Handling - Both airlines were good, given the fact that space & other restrictions

Check In - SpiceJet was good in Goa, whereas in Bombay was not energetic enough. Allotted seat was different from the one asked for & confirmed. Information about Flight Delay was not forthcoming at both places. And the refrain was “Due to incoming flight coming late”
IndiGo was Perfect from both Bombay & Chennai, polite, seat allocation was perfect & Flight on time both ways.

Transport - The IndiGo buses were new, better, height of step perfect, a great help for those with knee trouble & old people. Another excellent aspect was the stairs to the aircraft, they actually had a ramp instead of stairs - very easy & convenient. SpiceJet buses were nice, but wonder if they were expecting floods everyday, since the height was very much, though in Goa there was a additional wooden step kept that helped. But the stairs, I presume were rental from Airport were horrible.

Seat & Service - Seats were equally good in both, as was inflight service. IndiGo offers water from a Jug in a glass, whilst SpiceJet offers a bottle & though having heard about water being refused a second time, this was not the case at all.

Food - The quality of food was good on both airlines, however IndiGo offered more variety, whilst SpiceJet offered discount if booked along with the ticket, which was a good idea

Flight - This was good on both airlines, with competent crew, aircrafts and all.

IndiGo gets my vote & edges SpiceJet due to On Time flight, small extras such as the bus, ramp which is welcome.