This has been a major irritant to me for the past 10 years or more, particularly since when the so called automation has taken place.

Earlier the complaint had been bad handwriting, carbon paper amongst other things, but everyone thought computers would change it.

However, invoices started looking nice, since they were printed on Thermo Sensitive Paper (Fax paper to the uninitiated) which over a period faded. The terms & conditions said you needed to carry the Receipt for exchange!

So, there you have a classic scenario created by the Indians, for the Indians! Read the rest of this entry »