I had earlier written about Dell here.

Exactly a year later, it stopped working a couple of days back 4th May 2010 to be precise. Since my wife has been using it for basic surfing, chatting, skype, I thought it strange; however the problem was diagnosed as the adapter not charging the battery correctly; the plug being lose; some issue with the motherboard on the 5th May 2010.

She lodged a complaint on 6th May 2010 at around 2 pm. They verified everything and assured her that it would be sorted out in the next 24 - 48 hours.

They walked in at 2.30 pm on 7th May 2010 and replaced the motherboard once again; changed the socket in the computer and gave a new adapter & walked away at 3.30 pm

I know, I know some people told me that with some brands you would not have this problem etc. etc. however my reasoning is simple:

1) For an additional 4000/- I got an onsite warranty in which the total changes would have ordinarily cost me 40,000/-
2) The time saving & customer service commitment which leads to peace of mind is worth it.
3) Having used other brands in the past & even currently, I still think DELL is VFM for product & service particularly for hard usage.

AND hence I see no reason to say that I would have no hesitation to recommend it all over again.

After a lot of discussions, debates, advice I had opted for a custom DELL XPS M1330 in March 2008.

Except for a couple of small glitches (more to do with my being a technical retard) the order placement, delivery etc. was all seamless.

I loved working on it (though at times I did miss the finish of my Sony VAIO) but you cannot have everything.

In June 2009, I had done some editing for my daughter’s presentation, but before I could copy it for her, the screen went black:( And the next day we had to leave for Pune with it.

In desperation called DELL, quoted all the numbers etc. was assured that by 12 noon the next day, a technician would be there to ensure that it would work soon.

So whilst the old copy was there & started work on it again, hoping against hope that DELL would deliver. Mind it! They did - promptly at 11.45 am their technical support came with a large box & upon enquiry was told that “Sir, you had opted for 3 yr on site warranty, so I need to change the panel, including the motherboard” Wheee, it took him an hour & half but the complete new DELL was ready & raring to go!

Now only if they work out a super NETBOOK, I do not have to opt for Lenovo or Asus!