anaggh desai
Jun 16
2009

Kiruba vs ClearTrip - a win win for all!

Posted in Consumer & CRM, Social Media |

Traveling back from Parel today (Visa on arrival) flickering through Twitter, saw a couple of RT (retweet) on what is now being termed The Kiruba incident by ClearTrip itself; The ClearTrip episode: my experience Part I by Kiruba Shankar and as ClearTrip resolution of a neo-influencer complaint is a case-study by Rajesh Lalwani of Blogworks; besides other comments being tweeted so on & forth.

At the outset let me clarify the following:

  • I do not know Kiruba Shankar personally, except having exchanged some tweets & mail some time ago
  • I do not know Rajesh Lalwani in any capacity - never having met him, hired him or been hired by him.
  • I do not know ClearTrip as an Organization, except Matthew Spacie - One of their founders with whom I worked in the distant past.
  • I have not bothered to read/book anything on ClearTrip except Domestic Hotels long ago but found my personal direct rates were superior. Read the rest of this entry »