During the past 1 year have had occasion to travel by Rail a couple of times.

My experience with their website has been good & bad, more to do with connectivity, traffic issues, I would guess. But I was thankful that at least the booking could be done from the safety of my office/home with options that I could play around with.

However, the call center service really blew me off on all counts.

• Picked up promptly every time
• Pleasant modulated voices
• Knew answers or how to get them
• Helpful when you sounded confused

All those which maybe some years ago were not expected from the Railways. Did Laloo Yadav do it, I do not know, neither do I need to know.

The fact remained that they consistently delivered what I required. On the other hand my Cell phone company, credit card company are supposedly more sophisticated hire only MBA’s yada yada but do not please me!

The return trip was extremely eventful to say the least.

Carrying a WL (wait list) ticket, reached the station early! Having been ordered to carry a lot a of stuff back…..had two large bags along. Negotiating with the coolie was smooth (probably because I agreed to his demands).

Went to the center to check on the ticket confirmation, since the lists were not visible anywhere. Pushing through the crowd, managed to ask, nay shout my query in gujarati, promptly came the reply in English (think this is the NRI hangover), handed over the printout & was informed C1- 64.

With coolie, bags in tow walked to the end of the station. The train pulled in right on time….and our man rushed in with the two bags. A thought at the back of my mind resurged, so looked for the list on the door, but of course there was none! The pantry attendants cheerfully told me that the lists were on the other side, since at Ahmadabad the platform was on the other side….No matter that at Baroda & all subsequent stations it was a different side. Read the rest of this entry »

With time hanging on & the wife wanting some time without interference for Divali cleaning, shopping pushed me into visiting Baroda (Nay I refuse to call it Vadodara & there is no MNS there).Since I was travelling alone, decided to travel by train after a long time (7 years). Booking thru the irctc site was easy & with a confirmed ticket was all set!Reached Borivali station on a Saturday afternoon, the crowd waiting for local as well as upcountry was spilling all over.The train came in just 10 minutes late & got in. Even before I could put my bag in the rack & identify the seat, a NRI said, please sit on the other side so that I & my wife can sit together. Mind you this was not a request tone, but wearing a shorts, university T shirt & keds, with pouch hanging screaming (NRI/NRE whatever) gave him the right. Having booked my ticket, specifying a window seat, since the aisle always ensures you get banged into every couple of minutes, I respectfully declined. Immediately the NRI started speaking to his wife in Marathi (whilst I am not a complete marathi manoos, can definitely understand & make myself understood:)) “India will never change”; we should have flown; there are no manners, so on & forth. Finally in disgust, a gentleman commented that you should have flown & if you have a litany of complaints, why have you come back to India!!! Bravo….. Quiet went the couple…. Read the rest of this entry »