anaggh desai
May 8
2010

Customer Service - Dell - #EpicWin

Posted in Consumer & CRM, Reviews; Recommendations; Appreciation |

I had earlier written about Dell here.

Exactly a year later, it stopped working a couple of days back 4th May 2010 to be precise. Since my wife has been using it for basic surfing, chatting, skype, I thought it strange; however the problem was diagnosed as the adapter not charging the battery correctly; the plug being lose; some issue with the motherboard on the 5th May 2010.

She lodged a complaint on 6th May 2010 at around 2 pm. They verified everything and assured her that it would be sorted out in the next 24 - 48 hours.

They walked in at 2.30 pm on 7th May 2010 and replaced the motherboard once again; changed the socket in the computer and gave a new adapter & walked away at 3.30 pm

I know, I know some people told me that with some brands you would not have this problem etc. etc. however my reasoning is simple:

1) For an additional 4000/- I got an onsite warranty in which the total changes would have ordinarily cost me 40,000/-
2) The time saving & customer service commitment which leads to peace of mind is worth it.
3) Having used other brands in the past & even currently, I still think DELL is VFM for product & service particularly for hard usage.

AND hence I see no reason to say that I would have no hesitation to recommend it all over again.

Feb 1
2009

Only Rolls & Samosas

Posted in Restaurant; Hotels; Food |

Had seen the painted shop a couple of days ago.

On the way back from the gym, we decided to try it out. Nothing was ready..everything is made once ordered, fresh just like the old times.

Tried the samosa chat - lovely panju samosa with 2 diff types of chatni & onions, veg roll - aloo filling with onions, aamchur a bit of vinegar, egg roll could give bhima rolls a fight.

To top it up, my daughter tried the kulcha - soft yummy with lovely small chana.

Spoke to Pappi’s partner also, who promised that they would keep the same quality.

So have to go back & try out the non veg stuff.

Shop No 3 Ground Floor, MHADA Complex, Bldg. No 12, Link Road, Oshiwara, Andheri (W), Mumbai
Phone 32992134, 32992135