An oft used term by everyone right from the Gyan Guru’s down to the new recruit…..to all the agencies. Some call it Customer Relationship Management; whilst some use it for Customer Retention Management, so on & forth. Read the rest of this entry »
Sep 15
2008
2008
CRM in India, Oh! My God
Posted in Consumer & CRM, Marketing |
Tags: consumers, CRM, loyalty, rewards 
1 Comment »
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