1+99 experience consulting

Purpose

Assist clients, to understand, evaluate and solve their challenges from a different dimension with a unique perspective.

In the post pandemic world “Customers believe other customers the most”.

Gartner predicts, 50% of consumer product investments will be redirected towards consumer experience innovation.

Customer’s expectations of experience continue to grow.

Think Amazon vs Flipkart

Apple vs Samsung

Amex vs Mastercard

Zomato vs Swiggy

A service brand thrives or dies because of the experience it creates not because of its product.

Differentiating your brand in the 21^st Century.

Customer Experience is the biggest differentiator.

Great experience and a delighted customer > Marketing

In the Post COVID world, Three Big customer opportunities have opened up.

Do you have the right partner to exploit them?

Opportunity One:

Customer Retention through engaging experiences

55% of customers would be willing to pay extra to guarantee better service instead of just opting for lower price

The average dissatisfied customer will tell 9-15 people about their negative experiences.

Opportunity Two:

Gaining Mindshare disproportionate to communication spend and current marketshare.

On the Internet:

1% Create

9% Curate

90% Share

A single event can change brand perception overnight!

Opportunity Three

Using Social conversation for customer acquisition/retention

“A social customer will tell an average of 24 people about a positive customer experience”

Defaqto Research

WHO ARE WE?

The partner who understands the rules of post-pandemic markets.

A consultancy where the leader has run successful brands and businesses himself

Someone who understands the nexus between short term results and long term value creation.

What does 1+99 Experience Consulting have to offer?

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