1+99 experience consulting
Assist clients, to understand, evaluate and solve their challenges from a different dimension with a unique perspective.
In the post pandemic world “Customers believe other customers the most”.
Gartner predicts, 50% of consumer product investments will be redirected towards consumer experience innovation.
Customer’s expectations of experience continue to grow.
Think Amazon vs Flipkart
Apple vs Samsung
Amex vs Mastercard
Zomato vs Swiggy
A service brand thrives or dies because of the experience it creates not because of its product.
Differentiating your brand in the 21st Century.
Customer Experience is the biggest differentiator.
Great experience and a delighted customer > Marketing
In the Post COVID world, Three Big customer opportunities have opened up.
Do you have the right partner to exploit them?
Customer Retention through engaging experiences
55% of customers would be willing to pay extra to guarantee better service instead of just opting for lower price
The average dissatisfied customer will tell 9-15 people about their negative experiences.
Gaining Mindshare disproportionate to communication spend and current marketshare.
On the Internet:
A single event can change brand perception overnight!
Using Social conversation for customer acquisition/retention
“A social customer will tell an average of 24 people about a positive customer experience”
WHO ARE WE?
The partner who understands the rules of post-pandemic markets.
A consultancy where the leader has run successful brands and businesses himself
Someone who understands the nexus between short term results and long term value creation.
What does 1+99 Experience Consulting have to offer?
- Diagnostics, process, requisite support workshops
- Help with customer journey evaluation and mapping
- Insight and engagement strategy
- Align Customer experience to brand behavior
- Digital and Social brand behavior