Requested by my daughter to pay off her invoice – because she was too busy with the 12th board exams, reached the place around 12 noon.

Quite full as is normally the case. There was a long line outside where the automated counter was – with the security & staff helping everyone to understand how to use the machine. As usual, only one was working. So went in & stood in the line at the counter. After 20 minutes finally reached & recited the number 9920……….; the staff confirmed the name, recited the amount 655/-. Took out the money & was promptly informed that NO CASH could be accepted, for that I would have to use the automated service. So I asked him, why was it not written on the glass where it stated “Payment here” – reply company policy sir!

Quietly paid & went off.

So guess there is company policy which does not have consumer policy!!

Written by AD
ex waiter, angadia, travel agent, dotcomer, dukaandaar, marketeer, people watcher. appreciates single malt, food, friends