Soon after moving, studying, working across the country, we relocated back to Bombay as I remembered it and continue calling it.
Having settled down in our Palace (that could fit into our bath or kitchen back in Calcutta, Baroda) my wife went on finding spree, which being a Bombayite fluent in Marathi posed no problems, not that it gave her problems in Calcutta also.
Finding a dhobi, vegetable vendor (honest, good but important would give her the kind of vegetables she wanted) and finally the milkman. Our requirement was minimal on this front, nuclear family and all that jazz.
Found one at 4 bungalows – Sharma Dairy Farm – tied up & the delivery started. He grew his business, obviously not because of us, though thru references & neighbours did help.
A couple of years down the line, our nuclear family exploded, parents shifted to stay with us, we shifted houses yada, yada….the milk man followed…..
Some 5-7 years ago, one fine day, after the advent of mobiles, got a call from my wife to pickup some extra milk since some unexpected guests had landed. Asked the driver to take the road past the Dairy & park.
For the love of God I could not locate the dairy, but dreading the “kuch kaam ke nahi” tag if I called my wife up; braved the stupid looks people were giving me in my suit avataar marched up to an restaurant & enquired with a young pleasant looking gentleman on the counter.
Prompt came the answer ” You are standing in Sharma Dairy!” Then the man we knew came out, insisting that I have something kyon ki aap kabhi aaye hi nahi; bhabhiji knows & wished us etc. etc. Upon further enquiries, turned that his eldest son had completed his studies & so “thoda sa expansion kar liya”. Promising to visit them sometime again went away.
Over the years, found myself passing by, with a smile on my face whenever I passed the location. The delivery boys changed, older ones started sitting on the counters, became managers at the dairy. My wife also said his younger son was studying.
Today morning, on receiving anotice,
I concluded that his younger son has completed his studies even MBA since I could see PPP implementation (Price, Productivity, Penalty) implementation happening at my old Sharma Dairy Farm….that was surely turning into a conglomerate, maybe a small one but still!
And this generation is bound to give headaches to the New Organized Retailers! They have everything going for them:
- Operation Capabilities
- Loyal & Trained Staff
- Structured Finance
- Focus to grow
Do let me know in case I have missed out something