During the past 1 year have had occasion to travel by Rail a couple of times.

My experience with their website has been good & bad, more to do with connectivity, traffic issues, I would guess. But I was thankful that at least the booking could be done from the safety of my office/home with options that I could play around with.

However, the call center service really blew me off on all counts.

  • Picked up promptly every time
  • Pleasant modulated voices
  • Knew answers or how to get them
  • Helpful when you sounded confused

All those which maybe some years ago were not expected from the Railways. Did Laloo Yadav do it, I do not know, neither do I need to know.

The fact remained that they consistently delivered what I required. On the other hand my Cell phone company, credit card company are supposedly more sophisticated hire only MBA’s yada yada but do not please me!

    Written by AD
    ex waiter, angadia, travel agent, dotcomer, dukaandaar, marketeer, people watcher. appreciates single malt, food, friends