During the past 1 year have had occasion to travel by Rail a couple of times.
My experience with their website has been good & bad, more to do with connectivity, traffic issues, I would guess. But I was thankful that at least the booking could be done from the safety of my office/home with options that I could play around with.
However, the call center service really blew me off on all counts.
- Picked up promptly every time
- Pleasant modulated voices
- Knew answers or how to get them
- Helpful when you sounded confused
All those which maybe some years ago were not expected from the Railways. Did Laloo Yadav do it, I do not know, neither do I need to know.
The fact remained that they consistently delivered what I required. On the other hand my Cell phone company, credit card company are supposedly more sophisticated hire only MBA’s yada yada but do not please me!