I have been a staunch Nokia loyalist from the advent of cell phones in India.
This has more to do with simplicity, choice, upsell, trade in value & their constant WOW service factor.
For my daughter’s birthday in February 2009 we got her a 5800 Xpress phone, which she loved & used it regularly & thoroughly over the past 10 months.
A couple of weeks ago, the screen display went off (a common complaint, I believe). Promptly like the kid’s of today she came with a proposal (albeit with her mother’s approval) that she should trade in this phone etc. etc.
Having complete faith in Nokia, I asked why was it not shown to Nokia care since it was still under warranty. She said they said it would cost 4,500, which is when I realized it is the Priority dealer; so giving her the address sent her to Nokia care in Andheri.
She came back happy that it would be done free of cost. Promptly 2 weeks later, yesterday she has got the phone back with complete panel changed, looking better than before.
Now you know why I still opt for a Nokia (though iPhone & Blackberry do come a close second).