Some months ago, I had encashed my I-mint points for a Phillips home theatre system; not because I like phillips (on the contrary) but was afraid of points lapsing.
It was delivered, installed, worked fine; till one day last week just stopped! Fair enough, I do not have a climate controlled house etc. etc. & phillips is finicky but?
Found the hotline number & my wife called them up on 5th November, received a promise that someone would come in 24 hours. Nope NO sign at all, called up at 5 pm, was assured that “Our engineers work till 8pm, so you can expect him to come” & they left closing the office at 6 pm
The next day it took 11 calls to the service center/hotline/engineer himself before he turned up at 8.30 pm thereby wasting the entire day, since we could not step out also. This was Day 3 – 7th November. Came & gave a cursory glance & Einstein said, will tell the service centre, because some part would have to be changed, they will give you a call back.
No news till 10th November when they called, said it would have to be taken to the service centre, sent a person who carried it away & that’s the last we have seen of it.
Today is the 14th November & they are still investigating what is wrong with it, no calls, nothing. BTW approximate cost if part is available would be 4000/- if it is out of warranty!
Hello! I do not have a bill, since it is a so called gift – No problem sir, we will check in our records!
This is the 2nd time in my life I have allowed my wife to coerce me into a stupid useless Brand called Phillips! AND it is the last.
I write, review, rant, rave, on a variety of personal things. Call it Mindcasting. The written word has been my long time friend – jotting down thoughts based on what I read, heard, saw or recording my own experiences for later reference.
it is really a nightmare to service philips products! their customer service is not bad, its non-existent! i have a home theatre from philips and when it got screwed it really gave me sleepless nights! first, i was told by the customer care that i had to take it to the nearest service center. i did as i was told and was asked to get it back a week later. however when i got it back, i found instead of the old problem, a new audio problem had cropped up! i had to take it again to the center and this time they werent so polite although it was totally a fault of theirs that i had to come for the second time!
anyway, horrendous service! if you have a philips product, pray that it doesnt screw up, coz if it does, you’re really really gonna have a tough time getting it repaired.
Strange, the first Philips product I saw was a AM/SW radio and then TV and iron and then I only used Phillips spare parts while constructing amps and never ever faced any quality issue. Can you check for the manufacturing and other details for your products. Regarding imint, I have a feeling that the electronics section have products that are outdated or useless or manufacturer have stopped producing those products.
I have more than 15K points and I didnt find anything useful for 15K.