I have been a Samsung user for the past 8-9 years. AC; Fridge; TV and have always loved their VFM & superior customer service.
In the recent past, not really recent, but in February 2009 changed the TV. Last month watching DVD the screen suddenly went blank.
A call was made to the hotline & pronto the next day 12 noon technician turned up to inspect, made a couple of calls & said that we would need to replace the panel. With my heart in my mouth, I asked the cost & was told “Sir, it is in the warranty period so no cost but please have a copy of the bill ready & we shall come tomorrow”.
The next day a call was received at 4 pm & question asked ” Is it OK if we come at 7pm or do you want us to come the next day morning”
They came in the evening, changed it, collected a copy of the bill & went. All of this was always followed up by a courtesy call/sms to confirm action taken.
In my books, it wins hands down! They have a lifelong customer in me.
I write, review, rant, rave, on a variety of personal things. Call it Mindcasting. The written word has been my long time friend – jotting down thoughts based on what I read, heard, saw or recording my own experiences for later reference.
yup totally agree. superb service. have an AC from theirs and some smell was coming from the outdoor unit. they sent representatives for 2 consecutive days to check what was wrong. superb service. same goes for LG as well.