It has been nearly a year after that, in the meantime I changed my handset twice over, finally settling for a BlackBerry Bold 9700, which entailed my going to the store, paying a year in advance, following up for nearly 48 hours and getting it activated.
During this time, Vodafone also made its presence on Twitter, where for nearly a month it got hammered for the EDGE services, since they had not intimated its customers about some hardware & systems upgrade.
In the past 4 months, I have had the experience of prompt service from them on the following aspects:
1) EDGE not being activated, had tweeted about it & in turn substantial people also joined in. Received a call from a young lady, who explained the problem and assured that it would be done by a time line which surprisingly they adhered to.
2) Once EDGE was activated, within a couple of days it stopped working, again tweeted about it, promptly someone from BlackBerry services replied with the problem & got Vodafone to call me. The same young lady provided an explanation and also assured me that I would not be charged for that month so effectively for my package now would be allowed 13 months. (I am yet to verify this, however, I have no complaints about such issues in the past & have found that they keep their word)
3) One month later, received a whopping bill, which charged me double, so back I tweeted about it, promptly the call came with reassurances that it would not happen and I could pay the correct amount; however a week later my ECS withdrew the entire amount & on tweeting the problem, the young lady called back with reassurances of my account being credited in the coming month’s bill etc.
Traveling, busy with work, I have decided to wait for the next month and verify this.
A lot of people have asked me why do I continue with Vodafone? Also told me that soon number portability shall come & then I can teach them a lesson.
My take is very simple:
a) At the end it’s a % game, losing customers is built in the business.
b) Who amongst all others is ready to guarantee that they shall provide better service?
c) I have been hearing Number Portability for the past 3 years & do not see it happening for maybe another year or so.
Yes, I have had problems & suppose would continue having them, but over the past couple of months their reaction albeit via twitter has been impressive & as far as I’m concerned as long as that continues I am happy with a known devil:)