I have been reading quite a number of Indian authors more from the perspective of trying to understand what audience are they trying to address; what makes them tick; would they be really consistent or it is more of a fad they are trying to ride.
This book is a kind of chicalit story, on the BPO industry obviously something the writer is working with and has undergone; probably as the main character the upheavals. However, the book could have been woven much tighter especially on the relationship front. It sort of just flits over the relationship vs client vs operations. But, overall it makes a nice “flight” reading.