Internet Explorer – probably one of the most consistently damned but still used browser? I don’t know. I have not used it since probably the past decade.

A week ago, I underwent the trauma & was penalized by ICICI Lombard for payment of my Insurance premium for car. There were still 2 days for the premium to be paid & normally for the past 6 years I’ve never had a problem in online payment with ICICI.

I logged in and tried to make the payment, thrice at different times and it returned the error page every single time. I asked customer service on the live chat and got a wide array of answers –

  • Please close the browser and try after some time – Done
  • Please log out & retry – Done
  • Please shut down & restart and try – Done
  • Please use only Internet Explorer otherwise you can’t make a payment – WHY?
    • That is what Tech has said – Can I speak to someone? What is the logic?
    • No but you have to use IE
    • You can download IE, make the payment and then delete IE
  • Please write to customer service who will answer your queries – But aren’t you customer service; Yes but not for this.
  • Please allow us to arrange for a call back in the next hour – Ok, but it has to be urgent

I wrote 3 mails with snap shots. Waited impatiently for the call back. Then called the 1800 nos – was on hold for more than 10+ minutes & finally got disconnected.


The D day aka final day arrived, with no help or assistance from ICICI Lombard at all. In desperation I did what I normally hate to do – called in a favour – a senior person at ICICI Lombard, who was 1) clueless about Internet explorer 2) shocked that a) No call back b) I did not know about payment via phone & customer service did not tell me about it. The nett result – A call back in less than 5 minutes, no disconnection, payment made via credit card on the phone.

But more than 10 days, I still await an answer from the customer service of ICICI lombard “Why only Internet Explorer?”


Written by AD
ex waiter, angadia, travel agent, dotcomer, dukaandaar, marketeer, people watcher. appreciates single malt, food, friends